The A-Z of FYI’s and NB’s for your stay.

Best disinfectant technologies between our NASA technology inspired air filtration, the cutting-edge disinfectant spray machines, and hospital grade sanitizer, we have made use of the most advanced equipment and products available to us.

Biscuits and the goodie jar as always, individually wrapped items only.

Body temperature checks are required for anyone and everyone that comes into the building, that includes employees, vendors, and guests. Anyone with a temperature above 37.5°C will not be granted access.

Credit card terminals are disinfected after each use.

Daily cleaning can only be carried out after guests have vacated the room. Guests can opt out of daily housekeeping services to minimise people coming in and out of the room.

Face masks are to be worn in all public spaces including those within Crossing Condotti. If you need an extra face mask our team will provide these to you upon request.

Hand sanitiser stations are conveniently located throughout the property for all to use.

The bedroom linens and towels are laundered with hospital grade cleaning technologies.

Hospital grade protection PPE and equipment are provided.

High-touch surfaces such as door handles and items such as pens are no longer a risk thanks to our industrial strength air purifier, the disinfecting spray equipment and the hospital grade cleaning products.

Keys, iPads and any other item that you come into contact with will be disinfected after each use.

Staff Training all staff have received COVID-19 specific health, safety, and hygiene training. Everyone is informed and implementing stringent health and safety measures to safeguard the well-being of all our guests and colleagues. The team are asked to maintain social distance, to wash hands frequently and to use hand sanitizer after opening all taxi/car service vehicle, doors.

Staff Attire all hotel staff are required to wear PPE (face coverings and gloves when necessary) while at work. PPE is mandatory and provided to our teams for your safety and theirs.

Social distance involves maintaining a distance of at least 1 m (3 ft) and avoiding anyone who is coughing or sneezing and includes refraining from hugging, kissing, or shaking hands with guests and staff.

Setting you up swiftly and safely we promise to keep check-in quick and to the point, your keys and any necessary information will be ready and waiting for you upon your arrival.

Smile from the team while the Crossing Condotti experience may look different in this new environment, do not worry, it will ultimately feel the same – our dedicated, knowledgeable, enthusiastic team will continue to deliver the same personalised care and service!

Welcome Back Cleanliness and Disinfection Protocols Please DO’s and please DON’Ts Flexible Cancellation Policy