Privacy Policy

This refers to the processing of the personal data of users who consult and book on the website

In accordance with the 2016/679 EU regulation (GDPR) - Personal Data Protection Code, described below is the information for the collection of personal data on-line, and in particular, the subjects, the methods, the time and the nature of the information that the data controllers must provide to users when they connect to the web pages, regardless of the purposes of the link.

The Data Controller
In accordance with EU regulation 2016/679 (GDPR), the Data Controller is the company Luxury House SRL, Via Villalba 2, 95024 Acireale (CT), through its legal representative.

The responsible party.
In accordance with EU regulation 2016/679 (GDPR), the person in charge of data processing is Mr. Alfio Puglisi, legal representative of Crossing Condotti, Via Mario de Fiori, 28 - 00187 Rome, Tel. +390669920633, Fax +390669295469, email

In accordance with EU regulation 2016/679 (GDPR), external processors are identified as:

  • The owner of "Vertical Booking", the booking platform owned by the company VERTICAL BOOKING S.R.L. - Piazza Pontida, 7, 24122 Bergamo (Italy). VERTICAL BOOKING S.R.L. does not deal directly with customers' personal data except for in the activities of IT management (to allow the online reservation system to function normally).
  • Website hosting services management, Altura Labs S.r.l. Via Aurelio Saffi, 34 - 20123 - Milan, which does not deal in any way with the personal data of customers, except for in the activities of IT management (administration of the server system on which the site is hosted).


Place of data processing

The processing connected to the web services of this site takes place at the premises of the data controller.
No data deriving from the need for management and maintenance of web services is communicated to third parties except as strictly pertinent the purpose of the processing or if imposed by laws or regulations.
The company Vertical Booking S.r.l., provider of the web reservations management service for Crossing Condotti, provides the data acquired from the site to the company Luxury House SRL, the data controller.
The company Altura Labs S.r.l., provider of the web server management service for Crossing Condotti, only makes the site itself and the data acquired from the server available the company Luxury House SRL, the data controller.

Purpose of the treatment
Personal data provided voluntarily and optionally by users who send requests to receive electronic communications about information on the services of the structure (prices, room availability, promotions, etc.), or who register to the newsletter, and / or make reservations online, is used for the sole purpose of providing the requested service and are not communicated to third parties unless the communication is required by legal obligation.

Specifically, personal data provided voluntarily by users will be collected and processed electronically, directly and / or through third parties (e-mail service companies, site hosting companies, web, booking services company) for the following purposes:

  • to allow for confirmation of a reservation of the requested services;
  • fulfill the specific services requested at the time of booking;
  • to facilitate periodic communications by the structure;
  • for statistical purposes in anonymous form (through anonymously aggregated statistical analysis services);
  • to comply with current administrative, accounting and tax obligations, as well as to comply with laws and regulations.


The data processed by us may include sensitive data as defined in the 2016/679 EU regulation (GDPR), or personal data that can reveal the identity of the subjects. All personal data is provided voluntarily by completing the fields in the booking form and / or by completing the fields in the newsletter registration form, as they are instrumental to the delivery of the requested services.

The data in question will be processed in accordance with the general authorization of the Guarantor for the protection of personal data, limited to the data and operations necessary to fulfill the obligations, including contractual, that the structure assumes in the exercise of the activity, in order to provide specific goods, services and any type of service requested by the interested party.

In accordance with EU regulation 2016/679 (GDPR), any sensitive data will be treated by us in strict confidence and will not be disseminated.

Communication and Dissemination of Data
Within the company Luxury House SRL, personal data acquired from the website, may be processed exclusively by officially appointed and instructed personnel for the protection of confidentiality and security of personal data.

The personal data of the interested parties, if necessary, can be communicated to:

  • the company Vertical Booking S.r.l. as an external manager of the booking process;
  • to public bodies or offices according to legal and / or contractual obligations;
  • to collaborators or companies providing other electronic services, only when the communication is necessary for the use of the services of the structure by the interested party.


Types of Data Processed and Cookie Policy
Browsing data:
During the normal operation of the software applications operating this website, some personal data whose transmission is implicit in the normal IP protocol of internet communication may be acquired. This information is collected in such a way that it canNOT be associated directly with the identified data subjects at time of collection, but which by their very nature could, through only subsequent processing and correlation with data held by third party providers.
This category of data includes IP addresses or domain names of the computers used by persons who connect to the site, the date and time of the request, the addresses in the URI (Uniform Resource Identifier) ​​notation of the requested resources, the size of the file obtained in response from the server, the numerical code indicating the status of the response given by the server (ok, error, etc.) and other parameters relating to the operating system and the user's computer environment.
The data may be collected through cookies and software installed on the website.
All data is used for the sole purpose of verifying the correct functioning of the system and obtaining anonymous statistical information on the use of the site. The data is deleted with appropriate timing, after processing has ensued.  
The data in question, if required, could be requested and used by judicial authorities to ascertain responsibility in case of hypothetical computer crimes against the site. Except for the above scenarios, web contact data is kept for a maximum of 24 months. 

By accepting the content of the short notification that is shown when accessing the web services on, the user accepts the privacy policy and cookie policy of this site.

Data voluntarily provided by the user:
The optional, explicit and voluntary act of sending of e-mails to the addresses indicated on this website entails the subsequent acquisition by the company of the sender's e-mail address, as well as any other personal data included in the message which is necessary to process a response to a requests for services.
Subscribing to the newsletter, through the voluntary completion of the e-mail address field, allows the data controller to manage contacts, e-mails, telephone contacts or contacts of any other type, used to communicate with the subscriber.

Data for booking management (Vertical Booking):
This platform allows for the incorporation of user communications and booking requests. This platform collects personal data for the sole purpose of saving data securely and making it visible to the data controller and the delegates of the structure that use them in order to provide services to the user.

Interaction with Social Networks:
This type of services allows you to make interactions with social networks, or other external platforms, directly from the pages of this website.
The interactions and information acquired from this website are subject to the user's privacy settings related to each social network.
If an interaction service with social networks is installed, it is possible that, even if the user is not using the service, the traffic data relating to the pages in which it is installed will still be collected. 
For references on how to manage user data on social networks, please refer to the privacy policy of the relevant services to which the user is registered.

Use of cookies:
The "Website" ( uses cookies to make our services simple and efficient for users viewing the pages of Users viewing the site, will share a minimum amount of information through the device in use, whether it be a computer or mobile device, in the form of small text files called "cookies" which are saved in the directories used by the web browser. There are various types of cookies, some are to facilitate effective browsing of the site, others to enable certain features.

Analyzing in detail, our cookies allow the site to:

  • memorize the preferences entered;
  • avoid users having to re-enter the same information multiple times during a browsing session such as user name and password;
  • analyze the use of the services and content provided by to optimize the browsing experience and the services offered.


Types of cookies:

Technical cookies.
These cookies allow for the correct functioning of certain sections of the website. They are divided into two categories: persistent and session

  • Persistent: once the browser is closed, they are not destroyed but remain until their expiration date
  • Session: are destroyed every time the browser is closed

These cookies, which are always sent from our domain, are necessary to view the site correctly and in conjunction with the technical services offered, and will therefore always be used and sent, unless the user changes the browser settings thereby disrupting the display of pages of the site.

Analytical cookies

These cookies are used to collect information on the use of the site. will use this information to enable anonymous statistical analysis in order to improve the user experience and make the content more interesting and relevant to users. This type of cookie collects anonymous data on the activity of users including how they arrived on the site. Analytical cookies are sent from the site itself or from third-party domains.

Analysis cookies for third-party services

These cookies are used to collect information on the use of the site by users anonymously, examples include: pages visited, time spent on a page, where the users came from prior to being on the site, geographic area of browsing session, age, gender and interests for the purpose of marketing campaigns . These cookies are sent from third-party domains which are external to the site.

Cookies to integrate products and functions of third-party software

This type of cookie integrates features developed by third parties within the pages of the site. These cookies allow for features such as icons and preferences expressed in social networks to be processed in order to share relevant site content or for the use of third-party software services (such as software to generate maps or other software that offers additional useful services). These cookies are sent from third-party domains and from partner sites that offer their functionality between the pages of the sites.

Profiling cookies
These cookies are necessary to create user profiles which allow for the sending of advertising messages which are in line with the preferences expressed by the user within the pages of the site., according to current legislation, is not required to seek consent for cookies and technical analytics necessary to provide the required services.

For all other types of cookies, the user by way of one or both of the following methods may express consent:

  • By specific browser configurations within related computer programs used to navigate the pages that make up the site.
  • By adjusting the settings in the use of third-party services.

Both of these solutions may result in the user being unable to use or view certain parts of the website.

Web sites and third-party services
The site may contain links to other websites that have their own privacy policy which may be different from that adopted by and therefore cannot be held responsible for these sites.

How to disable cookies by configuring the browser
If you would like to learn more about how your browser stores cookies during your browsing session, please follow these links to learn more about browser settings.

Mozilla Firefox
Google Chrome
Internet Explorer
Safari 6/7 Mavericks
Safari 8 Yosemite
Safari on iPhone, iPad, or iPod touch

Rights of the interested parties
The persons to which the personal data refers have the right at any time to obtain confirmation of the existence or otherwise of their data and to know its content, origin, verify its accuracy or request its integration or updating, or rectification (as per article 7 of the code regarding the protection of personal data). In accordance with this same article, you have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to, at any time, oppose, for legitimate reasons, to the treatment of the data in question.

Requests should be sent to: